Terms of Use

Name change

TrackGleam was formerly named Auracle. The rename does not affect any purchase, credit code, or these terms — codes beginning with AURA- remain valid, and master.djh3mp.com redirects to trackgleam.com.

Use of the tool

This tool is provided on an as-is basis for lawful audio processing. You are responsible for ensuring you have the rights to upload, process, and publish any audio you use with TrackGleam.

No warranty

Mastering results vary by source material. TrackGleam provides best-effort processing and educational guidance, but it does not guarantee commercial loudness outcomes, platform performance, or artistic satisfaction for every file.

Content ownership

You retain ownership of your audio and project output. The site content, branding, design, written guides, and interface text remain protected intellectual property of the site operator unless otherwise stated.

Reviews

If you post a public review, you give TrackGleam a non-exclusive license to display it on trackgleam.com. You keep all rights to your words, and you can remove them at any time from the same browser at trackgleam.com/reviews or by emailing support with your RV- reference. Reviews must be about your own experience and must not impersonate anyone. Anyone can report a review; we remove words only for the reasons listed in How ratings work. We never offer anything for a review, and nothing in these terms stops you from describing your experience anywhere else.

Our software

TrackGleam's software, including the mastering engine, its processing and analysis code, and the settings, targets and rules it uses, is protected by copyright and trade-secret law. You may use it only through this website and TrackGleam's apps. You may not copy, scrape, decompile, de-minify, reverse-engineer or redistribute it, in whole or in part, or use it, or what you learn from studying it, to build or train a competing product or service.

Paid AI masters and credits

AI Master (GleamAI) downloads are a paid digital service delivered instantly in your browser. Singles and Creator Packs are one-time payments; the Producer plan is a subscription (see below). Purchases are tied to a redeemable credit code shown at checkout, on your email receipt, and after purchase — treat your code like cash: anyone with the code can use it, and we cannot restore access without it. Credits have no cash value, are not transferable for resale, and one-time pack credits currently do not expire.

Producer subscription

Producer is a recurring subscription ($8.99 (plus tax where applicable) per month, or $89.99 per year) that unlocks unlimited GleamAI master downloads while active — for music you create, own, or are authorized to master. It is a personal, non-transferable license: not for resale, code sharing, or operating a mastering service for others. There is no monthly usage cap: downloads keep working at any volume, and every master is always a full Gleam Engine V5 master. At exceptional volume (hundreds of masters in a month) the mastering plan may be computed by the built-in deterministic engine rather than the cloud AI — an anti-abuse measure, measured to produce closely equivalent results. Extreme automated volume (far beyond anything reachable by hand) may additionally trip a safety limit that pauses the code until support reviews it — email support@trackgleam.com and a human will sort it out.

Free trial (when one is offered). Producer does not always open with a free trial — whether a trial is offered is shown on the checkout button and the pricing card before you pay, and when none is offered the subscription starts and is charged at checkout. When a free trial is offered, it runs 3 days and includes 2 GleamAI master downloads (free Gleam mastering stays unlimited): nothing is charged at signup, we email a reminder to the address on the order about one day before the trial ends, and the first charge occurs when the trial ends. Cancel before then and you pay nothing. A trial is a one-time offer per customer: a repeat trial (same email, normalized email, or payment card) is declined — the subscription is ended immediately, nothing is charged, and you can subscribe without a trial or buy credits instead; subscriptions billed through Google Play follow Google Play's own trial and billing terms. Subscriptions billed through the App Store follow the free trial shown in the app's purchase sheet (currently 7 days on Producer monthly, for eligible Apple Accounts), with no download limit during the trial.

Cancel anytime — two clicks from the subscription card in the app, from the Stripe billing portal, or by emailing support: cancellation stops future charges and your access continues until the end of the period you already paid for (or the end of the trial). A Producer charge is separately self-refundable — see Refunds below; a refund is not a cancellation, because it ends access immediately rather than at the end of the paid period. If something went wrong with a charge, email support@trackgleam.com and a human will make it right. A one-time retention offer (such as a free month) may be presented when canceling; it is limited to once per code and is not available during a free trial.

If you subscribed in the iOS app, Producer is billed by Apple through your Apple Account. It renews automatically at the same price each period unless auto-renew is turned off at least 24 hours before the end of the current period, and your Apple Account is charged for the renewal within the 24 hours before the period ends. Manage or cancel it at any time in Settings > your name > Subscriptions, or from Manage Subscription in the app; cancelling stops future charges and access continues to the end of the period you have already paid for. Any unused part of a free trial, where one is offered, is forfeited when you buy a subscription. Refunds for App Store purchases are handled by Apple rather than by us — see Refunds below. Purchases in the iOS app are also subject to Apple's Standard License Agreement (EULA).

Retired tiers (Founder Lifetime, 100-Pack, 30-Day Pass)

The Founder Lifetime plan, the 100-credit pack, and the 30-Day Unlimited Pass are no longer sold. Existing codes for these tiers remain fully honored under the terms they were purchased with: Lifetime keeps its fair-use allowance of 50 AI masters per calendar month (never reduced below 50 for existing purchasers; "lifetime" refers to the lifetime of the TrackGleam service), and any active 30-Day Pass runs to its original end date with its 1,000-master fair-use allowance. Questions about a retired-tier code: support@trackgleam.com.

Payments

How you pay depends on where you bought. On the website, payments are processed by Stripe — your card details are entered on Stripe's secure checkout and are never seen or stored by this site. Inside the Google Play app, purchases are billed by Google Play, which is the seller of record for those transactions; we never see your payment details there either. Inside the iOS app from the App Store, purchases are billed by Apple and charged to your Apple Account; Apple is the seller of record and we never see your payment details there either. App Store purchases work differently from the website: they are billed and refunded by Apple, brought back with Restore Purchases in the app, and managed in your Apple Account settings, not from the Stripe billing portal; the app also shows them as a credit code. Credits and Producer access work identically either way, and a credit code bought in one place works in the other.

Refunds

Bought in the iOS app? Apple is the seller of record, so Apple handles those refunds, not us. Request one at reportaproblem.apple.com or from your purchase history in the App Store. The self-service and email routes described below apply to purchases made on the website.

One-time purchases (singles and Creator Packs): if your AI master fails to deliver, or you're not happy, email support@trackgleam.com within 14 days of purchase for a full refund. Include the email receipt or your credit code so we can locate the payment. Issuing a refund closes the associated credit code and forfeits any remaining unused credits on it. Where credits have already been used, self-service refunds are limited to one per customer.

Producer subscription charges. A Producer charge can be refunded from the in-app chat within 14 days of that charge, provided no more than 2 GleamAI masters were downloaded since it. This is limited to one subscription refund per customer, ever (counted per billing email and per payment card), and a refund ends the subscription and Producer access immediately — unlike cancelling, which runs to the end of the paid period. Refunds cover the period charge, not mid-cycle proration invoices from a plan change. Outside those limits, email support@trackgleam.com and a person will look at it.

Refunds for purchases made in the Google Play app

Purchases made inside the Android app are billed by Google Play, so the refund route is different — but the standard we hold ourselves to is the same.

• Within 48 hours of purchase, Google handles refunds directly. Request it from Google Play (play.google.com/store/account/orderhistory) or at Google's refund page. This is the fastest path and we cannot speed it up.
• After 48 hours, Google directs you to us. Email support@trackgleam.com with the order number (it starts GPA.) and we apply the same 14-day, no-hoops standard we apply on the web. We issue approved refunds through Google Play; the money is returned by Google and can take several days to appear, depending on your payment method.
• As on the web, refunding a credit purchase closes the associated credit code and forfeits any remaining unused credits on it, and refunds where credits have already been used are limited to one per customer.
• Producer subscriptions bought in the app are cancelled in Google Play, not here: open play.google.com/store/account/subscriptions, or Play Store app → Payments & subscriptions. Cancelling stops future charges and your access continues to the end of the period you already paid for — it is not a refund of the current period. Google, not us, issues refunds for Play-billed subscriptions, so the self-service subscription refund described above does not apply to them; if a charge went wrong, email us and we will help.

Google may also refund a purchase on its own initiative — for example an unauthorised charge. When that happens the credits from that purchase are removed automatically, which is why a refunded code can show a zero balance.

Your statutory rights are unaffected. Nothing in this policy limits any right you have under the consumer law of your country, including any right to cancel or to a remedy for something faulty. Where local law gives you more than this policy does, local law wins.

Contact

Questions about these terms: support@trackgleam.com, or see the support page.