Contact us
Need a hand with a credit code, redeeming, a download, or a refund? The fastest way is our support assistant — it answers instantly, any time of day. Prefer a person? Email us and we'll get back to you within 1–2 business days.
💬 Chat with us — the fastest way
Our assistant can look things up on the spot: how mastering works, redeeming a code, emailing you a lost code, and starting an eligible refund automatically. It's the little Help button in the bottom-right of every page.
✉ Prefer email?
Write to support@trackgleam.com — or use the button below for a pre-filled message. Include your credit code or Stripe receipt for billing questions. We typically reply within 1–2 business days.
Quick links
Redeem or check a code · Support & FAQ · Refund policy
Lost your code? It's on your Stripe email receipt (search your inbox for TrackGleam or Auracle), or the assistant can email it to you.