Answers to the most common questions about TrackGleam's free mastering and paid AI Master downloads. Can't find what you need? Contact us — we typically reply within 1–2 business days.
We renamed the site to something more distinctive — that's the only change. Same mastering engine, same private in-browser processing, and the same purchases. Credit codes starting with AURA- remain valid forever, every past purchase still works, and master.djh3mp.com now redirects here to trackgleam.com.
A one-time $99 payment that unlocks AI Master downloads permanently, with a fair-use allowance of 30 AI masters per month (it resets on the 1st). It works exactly like a credit code — no account needed, restore it on any device. It's a personal license for your own releases, not for resale of the service.
The moment your payment completes, TrackGleam renders the watermark-free master right in your tab and the download buttons at the top switch to Download AI MASTER WAV / MP3. If you closed the tab before downloading, your purchase became a credit — restore your credit code (below) and use a credit on your track, no second payment needed.
Every purchase shows a code like AURA-XXXX-XXXX. It holds your remaining downloads, and it's on your Stripe email receipt too. Treat it like cash: anyone who has it can spend its credits. Save it somewhere safe — a note, a screenshot, your password manager.
Your credits are stored safely on our servers under your code. On any device: master a track, open the AI Master card, click "Have a credit code? Restore it", and enter your code. Your balance comes right back.
Yes, three ways. 1) It's printed on your Stripe email receipt — search your inbox for "TrackGleam" (or "Auracle" for older purchases). 2) Any browser where you've used it still shows it on the AI Master card. 3) Email support@trackgleam.com from the email address you paid with — codes are linked to the purchase email on our side, so we can look yours up.
The free preview plays the complete AI master with a light audio watermark so you can judge the result before paying. The paid download is the identical master with no watermark.
No. All audio processing — free and paid — happens locally in your browser. For AI masters we send only numeric measurements (loudness, tonal balance, stereo profile) to configure the processing. Your audio never leaves your device.
If your AI master failed to deliver or you're not happy with a purchase, email us within 14 days for a full refund. Include your Stripe email receipt or your credit code so we can locate the payment.
Write to support@trackgleam.com — or use the button below to open a pre-filled message. Include your credit code or receipt for billing questions. We typically reply within 1–2 business days.
Full refunds within 14 days of purchase, no hoops. Send your receipt or credit code and a line about what went wrong (it helps us improve).