Delete your TrackGleam account & data

What a TrackGleam "account" is

TrackGleam does not use passwords or profiles. If you bought credits or a plan, your account is a credit code (like AURA-XXXX-XXXX) plus the email address you used at checkout or sign-in. If you only used the free mastering tool, there is no account to delete: we keep only master counts (see Privacy, "Master counts"), which on the website carry a scrambled number for your browser if you accepted analytics cookies (never your name, email address, IP address or code) and are deleted automatically after 45 days. Your audio never leaves your device.

Your code is the key to your account: anyone who has it can use its credits and can delete it, so keep it private. A Producer or Founder Lifetime code with an email address on file that is already in use on five devices can only be deleted from one of them, or after a six-digit check sent to its email address.

How to delete your account and data

Email support@trackgleam.com with the subject "Delete my account", from the email address linked to your purchase (or include your credit code). We verify the request and delete within 30 days, then confirm by email.

What is deleted

Your stored email address, its link to your credit code(s), sign-in tokens, any bug reports you sent from the help chat with that code or one of those email addresses, and the code record itself including any remaining credits or active plan. Deletion is irreversible — remaining credits are lost, so use or refund them first (see our refund policy).

What is retained

Payment records. Payment records are held by our payment processor Stripe as required by tax and accounting law — we never store your card details ourselves. We keep the payment and refund identifiers of your purchases (for example Stripe checkout and subscription ids, App Store transaction ids and Google Play purchase records), some of which still point to the deleted code, so a refund or chargeback can still be matched and a deleted code is never created again.

Deletion markers. The deleted code itself (not its contents) and the date it was deleted are kept for 400 days, and for an App Store subscription Apple's original transaction id and the deletion date are kept, so a renewal or a replayed payment page does not bring the account back. Only Restore Purchases in the app, or a new purchase, does.

Fraud and abuse markers. If you used a Producer free trial, a subscription refund or a one-time cancellation offer, we keep a record that it was used, keyed on your email address or on one-way hashes of your email address and card, so the same offer cannot be claimed twice.

Marketing opt-out. Deleting your account also unsubscribes its email address from our marketing emails and removes it from our mailing list. We keep only a note that the address opted out, so we never email it again. If you buy again later, you can opt back in at checkout.

Support questions. Opening questions you typed into the help chat stay in our support log, with your code and email address removed, until the log deletes them automatically (at most 120 days after the last new question).

Short-lived records. Any download markers (dates only) not removed straight away expire within 400 days; rate-limit counters expire within two days. Master counts from the website carry a scrambled browser number if you accepted analytics cookies, not your code or email address, and are deleted automatically after 45 days; deleting your account removes the list of browser ids kept with your code for its device limit, which is what could link those counts to it. Aggregate usage totals (for example daily totals) contain no personal data and are retained.

Ratings. Ratings aren't tied to your access code unless you rated while signed in. Deleting your account removes the link between your code and any rating made with it (a keyed hash of the code) and any reply address of the account from our support log. The star itself stays, tied to nothing; to remove it, use your RV- reference (from the same browser at trackgleam.com/reviews, or by emailing support).

Partial deletion

You can also ask us to delete just the stored email address while keeping your credit code and balance usable — say so in your email.

Your audio

Audio files are processed locally in your browser or app, so there are no audio files on our servers to delete. The one exception is Find lyrics with AI in the Music Visualizer: only when you press it, a temporary 16 kHz mono copy of the song is sent through TrackGleam to Groq for transcription, and TrackGleam does not store it.